Who we are
Our website address is https://www.fayshospitality.com. We prioritize your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you stay at our villa or interact with our services.
Information We Collects
We collect the following types of personal information from our guests:
Personal Identification Information: Full name, date of birth, nationality, address, phone number, email address, and identification details (such as passport or KTP for Indonesian citizens).
Payment Information: Credit or debit card details, billing address, and transaction history.
Reservation Details: Check-in and check-out dates, villa preferences, and special requests.
Additional Information: Preferences for activities or tours, dietary requirements, and other personal preferences to enhance your stay.
Online Information: If you visit our website, we may collect your IP address, browser type, and cookies to improve user experience.
How We Use Your Informations
We use your personal information for the following purposes:
Villa Booking and Reservation: To process your booking and manage your stay.
Customer Service: To assist with inquiries, respond to feedback, and provide relevant information.
Guest Experience: To personalize your stay, including fulfilling any special requests or offering recommendations based on your preferences.
Marketing and Promotional Activities: With your consent, we may send you information on special offers, discounts, or other villa-related promotions.
Legal and Compliance: To meet legal obligations, including local regulations, guest registration with authorities, and financial auditing.
Data Sharing
We only share your personal information in the following situations:
Service Providers: We may share your information with third-party providers such as payment processors, housekeeping, transportation services, or tour agencies to facilitate your stay.
Government Authorities: When legally required, such as for guest registration with local authorities in Bali or in case of a legal investigation.
Business Partners: With your consent, we may share your data with partners involved in excursions, spa services, or restaurant reservations.
Data Protection and Security
We implement a variety of security measures to maintain the safety of your personal information. This includes:
Encryption: We use encryption technologies to secure sensitive information, especially payment details.
Access Control: Only authorized personnel have access to your personal information.
Retention of Information
We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal and regulatory requirements.
Your Rights
As a guest, you have the following rights concerning your data:
Access: You can request access to the personal information we hold about you.
Correction: You can request correction of inaccurate or incomplete data.
Deletion: You can request that we delete your personal information, subject to legal obligations.
Marketing Opt-out: You can withdraw your consent to receive marketing communications at any time.
Cookies and Website Tracking
Our website uses cookies to analyze traffic and improve the user experience. You may choose to disable cookies in your browser settings, but this may affect your ability to access some services on our website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we will notify you of significant updates via email or during your stay.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Company Name : Fays Hospitality
Address: Jl. Dalem Tarukan No.7, Taman Mumbul, Nusa Dua, Badung Regency, Bali 80363, Indonesia
Phone: +62 888 1743 888
Email: info@fayshospitality.com